FAQ
Who is Original Trucker?
Original Trucker is a family-run enterprise nestled in the heart of North Carolina, committed to providing high-quality, custom embroidered hats, leather patch hats, and apparel. With a focus on fine workmanship and meticulous detail, we aim to produce products that embody our customers' unique character.
Where are Original Trucker hats sourced and customized?
All Original Trucker hats are sourced and personalized directly from our Shelby, NC-based workshop.
How do I get in touch with Original Trucker?
We're reachable via the following channels:
Email: support@originaltrucker.com
How do I order?
It's simple! Explore our range of hats on our website, select your preferred style and customization, add it to your cart and proceed to checkout. Follow the instructions to give us your contact and shipping details, and complete your payment.
Is there a minimum order?
No, there's no minimum order requirement. Order as many or as few hats as you wish.
Are the hats shown on the website all that's available?
Our ordering page showcases our standard offerings. However, if you're planning a large order of 72+ hats and require something not currently available on our website, we may be able to help. Get in touch with us at support@originaltrucker.com and our team will assist you in finding the necessary items.
How long until I receive my hat?
The timeline for crafting and delivering your hat depends on several factors, including the complexity of your design and current order volumes. Typically, it takes between 14-21 business days from proof approval to receipt. However, we always aim to complete orders as swiftly as possible without compromising on quality.
When do you start making my order?
The creation of your order commences once your order has been successfully placed and paid for.
What's my role in the customization process?
To ensure you're thrilled with the final product, we provide digital visuals of your personalized design. These previews are sent to you for review and approval before we start the production process. This way, you can make any necessary tweaks to the design.
Do you implement quality control?
Absolutely! We perform a detailed quality check before each order. We stitch-test every design internally to confirm it meets our high standards. We ensure every hat we create is of superior quality before it's shipped to you.
How do I reorder the same design?
To reorder using the same artwork, simply click HERE to access your customer portal. All previous orders are listed there, and you can easily reorder with one click. Set up your account HERE if needed.
What if my hat doesn't meet the quality standards?
In the unlikely event that a hat doesn't meet our quality expectations, it won't leave our facility. We'll resolve any issues and ensure your hat meets our exacting standards. Your satisfaction is our ultimate goal.
What are the shipping options?
We provide dependable shipping services to ensure your hat reaches you safely and quickly. Our shipping options include standard and expedited shipping. Shipping methods and costs will be displayed during checkout.
Do you ship internationally?
Yes, we deliver our hats worldwide. International shipping rates and delivery times vary by destination, and additional customs fees or duties may apply. These are the customer's responsibility.
What's your return policy?
At Original Trucker, we want you to love your purchase. If you're not satisfied for any reason, contact our customer service within 14 days of receiving your order for return or exchange instructions. Note that customized hats may have specific return restrictions. For more details, please refer to our Refund and Return policy HERE.
Original Trucker is a family-run enterprise nestled in the heart of North Carolina, committed to providing high-quality, custom embroidered hats, leather patch hats, and apparel. With a focus on fine workmanship and meticulous detail, we aim to produce products that embody our customers' unique character.
Where are Original Trucker hats sourced and customized?
All Original Trucker hats are sourced and personalized directly from our Shelby, NC-based workshop.
How do I get in touch with Original Trucker?
We're reachable via the following channels:
Email: support@originaltrucker.com
How do I order?
It's simple! Explore our range of hats on our website, select your preferred style and customization, add it to your cart and proceed to checkout. Follow the instructions to give us your contact and shipping details, and complete your payment.
Is there a minimum order?
No, there's no minimum order requirement. Order as many or as few hats as you wish.
Are the hats shown on the website all that's available?
Our ordering page showcases our standard offerings. However, if you're planning a large order of 72+ hats and require something not currently available on our website, we may be able to help. Get in touch with us at support@originaltrucker.com and our team will assist you in finding the necessary items.
How long until I receive my hat?
The timeline for crafting and delivering your hat depends on several factors, including the complexity of your design and current order volumes. Typically, it takes between 14-21 business days from proof approval to receipt. However, we always aim to complete orders as swiftly as possible without compromising on quality.
When do you start making my order?
The creation of your order commences once your order has been successfully placed and paid for.
What's my role in the customization process?
To ensure you're thrilled with the final product, we provide digital visuals of your personalized design. These previews are sent to you for review and approval before we start the production process. This way, you can make any necessary tweaks to the design.
Do you implement quality control?
Absolutely! We perform a detailed quality check before each order. We stitch-test every design internally to confirm it meets our high standards. We ensure every hat we create is of superior quality before it's shipped to you.
How do I reorder the same design?
To reorder using the same artwork, simply click HERE to access your customer portal. All previous orders are listed there, and you can easily reorder with one click. Set up your account HERE if needed.
What if my hat doesn't meet the quality standards?
In the unlikely event that a hat doesn't meet our quality expectations, it won't leave our facility. We'll resolve any issues and ensure your hat meets our exacting standards. Your satisfaction is our ultimate goal.
What are the shipping options?
We provide dependable shipping services to ensure your hat reaches you safely and quickly. Our shipping options include standard and expedited shipping. Shipping methods and costs will be displayed during checkout.
Do you ship internationally?
Yes, we deliver our hats worldwide. International shipping rates and delivery times vary by destination, and additional customs fees or duties may apply. These are the customer's responsibility.
What's your return policy?
At Original Trucker, we want you to love your purchase. If you're not satisfied for any reason, contact our customer service within 14 days of receiving your order for return or exchange instructions. Note that customized hats may have specific return restrictions. For more details, please refer to our Refund and Return policy HERE.